Privacy Policy
Effective February 24, 2026
Overview
SMI Services LLC ("SMI," "we," "us," or "our") respects your privacy. This policy explains what information we collect through our website, how we use it, and your rights regarding that information. Our website is built and maintained by Shorebird Management, Inc. on our behalf.
Information We Collect
Information you provide
When you submit a form on our website, we collect the information you choose to provide, which may include:
- Name, email address, and phone number
- Company name and project details (contact and estimate request forms)
- Resume and employment information (career application forms)
Information collected automatically
We use cookieless, privacy-focused analytics to understand how visitors use our website. This system collects:
- Pages visited, time on page, and scroll depth
- Referring website and UTM campaign parameters
- Browser type, operating system, and device category (desktop, mobile, tablet)
- Approximate geographic location derived from your IP address
Your IP address is used only to determine approximate location and is not stored. Visitor identification is based on a temporary, non-reversible hash that cannot be used to identify you personally. We do not use cookies for analytics and do not track you across websites or sessions.
How We Use Your Information
- To respond to your inquiries and estimate requests
- To process job applications submitted through our careers page
- To understand website traffic and improve our site's performance and content
- To monitor and ensure website security
Cookies
Our website does not set any tracking or advertising cookies. The only cookies that may be present are:
- Cloudflare security cookies — strictly necessary cookies set by our hosting provider for bot protection and security. These are exempt from consent requirements as they are essential for the website to function.
Because we do not use non-essential cookies, no cookie consent banner is required or displayed.
Third-Party Services
We use the following third-party services to operate our website:
- Cloudflare — website hosting, content delivery, and security (including Turnstile bot protection on forms)
- Shorebird Management, Inc. — website development, form processing, and data management
- Google Fonts — web font delivery (no cookies set, no personal data collected)
We do not use any third-party advertising, remarketing, or social media tracking services on this website.
Data Retention
- Form submissions — retained for as long as necessary to fulfill the purpose for which they were submitted, then deleted
- Job applications — retained for up to 12 months after the position is filled, then deleted
- Analytics data — aggregated, non-personal analytics data is retained for up to 2 years
Data Sharing
We do not sell, rent, or trade your personal information to third parties. Information you provide may be shared only with:
- Our infrastructure and service providers listed above, solely for the purpose of operating this website
- Law enforcement or regulatory bodies, if required by law
Your Rights
You have the right to:
- Request access to any personal information we hold about you
- Request correction or deletion of your personal information
- Opt out of analytics tracking by enabling "Do Not Track" in your browser — our analytics system honors this setting
To exercise any of these rights, contact us using the information below.
Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this privacy policy or wish to exercise your data rights, please contact us: